I just got hit with the $550 annual fee for the American Express Platinum Card for Charles Schwab.
So, I did what I always do – I made the annual retention inquiry call to American Express.
So how did it go?
Retention Call Results: The American Express Platinum Card For Charles Schwab [2021]
The Direct Link To All Referral Offers For American Express Personal Cards
Well, when I called into American Express I got an automated notification of a wait time of 17 minutes, so I decided to try something new and use the American Express Chat feature.
I quickly got a representative, told him I was trying to determine if I should keep the card. I explained I wasn’t sure if I wanted to pay $550 to keep the card – especially when I found little travel use for it during the pandemic.
He came back and offered to walk me through the features of the card, to which I declined stating I was familiar with the card and its features. He then asked if I knew about the temporary entertainment and streaming credits on the card, to which I replied “yes” and I knew they were expiring soon (next month).
He then came back and said, “I can offer you a one-time credit of 50,000 Membership Rewards Points if you decide to keep the card”.
To which I replied, “yes, I’d very much appreciate that”.
The Bottom-Line: Retention Call Results: The American Express Platinum Card For Charles Schwab [2021]
For those of you keeping score, 50,000 MR points are equal to $500 when used through American Express Travel or $625 when transferred to an associated Charles Schwab account.
This was obviously a great offer from Amex and I was happy to take it.
Did you receive any retention offers on the American Express Platinum Card for Charles Schwab in 2021? Leave your retention call results in the comments below.
The Direct Link To All Referral Offers For American Express Personal Cards
